I AM BEING PENALISED FOR A MISTAKE THAT THEY MADE

So I recently joined Discover Medical aid through my employer, and I filled out the relevant joining forms with the relevant details.

I went to see a Dr. on the 29th of September 2025 where I paid cash. I then logged a claim through the Discovery app - 2 days after that, I get a notification telling me I've been paid and that the funds will be taken from my savings account.

I call the *** Discovery line which routes me to their Customer Care. The lady i get through to confirms that the account that was paid to doesn't match the banking details I provided on my joining forms - meaning, a Discovery representative captured my details incorrectly. I then got told that I couldn't update my banking details on a Saturday, and that I'd have to call on Monday. I call back on Monday and manage to get through to someone to assist with updating my bank account information. I get routed back to a customer care representative by the name of Belinda who provided me with a ref. Nr: ***. For the life of me, I could not believe that I got told that I would have to wait for them to initiate an EFT recall, wait for the funds to reflect back to Discovery, for them to pay me, when the banking details i provided on the joining forms were correct. I'm now negatively impacted for a mistake that was made by a Discovery representative. And I have to wait for many business days that keep extending every time I call in, with my own airtime.

It may not be much money to them, but I'm definitely considering taking legal action for this.