FM
Fortunate M

1 reviews | Active since Mar 2009

02 Aug 2018, 14:23

I am at my wits end with Discovery...They should reather close down if hey do not want to work anymore.

After I had submitted the bad service report on the 12 July, I now received communication to say that my application has been cancelled. They are making it seem like it is my fault that they constantly do not do their jobs by not communicating with clients when they receive new notifications-only when I contact them, do they get off their lazy asses and actually try and work. I am not submitting a new application I am so sorry but I want this application sorted before it takes another 3 months to ****** approve a simple application. To say I am unhappy is an understatement...I am livid. This is the previous review below. Not a thing has changed-Its not like they provide a service for free were you would expect such service. We actually have to pay for it.

I submitted an application in May 2018,it is now July 12 and I have yet to get membership but I have been sent from pillar to post and all these times I am the one who has had to phone discovery New Business to get feedback as to why my application is taking so long. It is always something ,its like they realize only after I give them a call that one question was not filled to their satisfaction. I called today and spoke to a lady by the name of Portia and she say I have to fill in something else yet again. This is kind of service is appalling to say the least especially to potential clients. I would advise people wanting membership to rather think twice as the constant phoning and following up has become tedious and annoying.

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Replies (2)
Discovery Health
Discovery Health's reply02 Aug 2018, 14:34
Official

Dear leebh

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Aug 2018, 14:45
Official

Dear leebh

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team