Huawei points still not syncing. Preventing us from moving to gold status.

I am still waiting for Discovery to contact me. This is shocking, it's been weeks of emails, web queries, and phone calls, and still no one has called me to resolve the issue. I'm a Discovery Bank client too, perhaps that not a good idea? If the service has been non-existent with an existing product, how is the support going to be for a new product?! It's such a joke.