1 reviews | Active since Jun 2017

14 Jun 2017, 18:23

How to rip our customers off 101

<p>Discovery health have nailed me again, finding any reason not to pay a claim from in hospital benefits. I saw a Dr and they told the Dr that they had settled the claim we me and that is not true they partly settled the claim. I now sit owing the Dr. The reason they didn't pay in full was because of 3 amounts they say they settled in 2014 and 2015 that they say they shouldn't have. Why they didn't take that off our monthly contribution I don't know. What we pay a month for medical aid in a month a half makes up our yearly savings so do tell what happens to the rest. And why they look for reasons not to pay on a claim is so they can keep the money for themselves. I caution anyone looking at Discovery health to think twice. This is not the first time an in hospital claim has not been paid because of some reason or another.</p>

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Replies (2)
Discovery Health
Discovery Health's reply15 Jun 2017, 07:45
Official

Dear kerry-ann-moran

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Jun 2017, 14:19
Official

Dear kerry-ann-moran

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team