How many times do I have to request the same thing and not get a response.

<p>In the past I have had a few dismal experiences with the discovery call centre, but decided to overlook it for the sake of not being difficult. </p> <p> </p> <p>I have now officially had enough.</p> <p> </p> <p> I have been in contact via email 3 times with Discovery health requesting to cancel my membership as of the 31 Decmember and to be added to my partners membership along with our children from the 1 Jan 2017. </p> <p> </p> <p>To do this I require my membership certificate as well as that of my dependants. </p> <p> </p> <p>Initially they sent me mail saying that because I mailed from a different email account to the one I regsitered with I need to send some information to verify that it is me. This was fine - I understand that there are security protocols that they need to follow.</p> <p> </p> <p>I answered their questions. </p> <p> </p> <p>They then sent me the incorrect forms in a language that is not my first language - After I specified that I need my membership certificate and did not request any forms because my partner has already filled everything out his side. </p> <p> </p> <p>I then asked them to send me the membership forms - and stipulated that I needed them in English. </p> <p> </p> <p>they sent the exact same forms that were sent in the first place through to me in english , after I specifically requested my membership certificate a second time. </p> <p> </p> <p>Then today as a last resort I have emailed through ALL the answers to any questions they may ask me, requesting my membership details </p> <p> </p> <p>No reply received - only an automated response that they have received my mail. </p> <p> </p> <p>One membership certificate = 3 attempts at requestign it to be sent to me. </p> <p> </p> <p>Not impressed. </p>