1 reviews | Active since Nov 2016
How many GP reports with basically the same questions on does a medical aid provider need?
<p>I have app**** through a broker to join discovery health. Because I have not been on a medical aid for a few years. I have sent in the application form with Apedixes of information on previous health conditions in my application. My application was referred to under writing and I received various questionaires to fill in which I duly did. I had to have a general practioners report. i went to the doctor with the report and between the nursing staff who conducted the tests and the doctor who wrote all the answers all requirements were completed. It took Discovery Health 3 - 4 weeks to pay the doctor's account before the report would be released. And finally in the middle of last week they got it. I was sent a counter offer form which included late joiner penalties and exclusions. It quoted me on the original plan that I asked for becuase I was hoping to start the cover in October but things dragged on. On the form, i noted that I would like to change my plan to a better option because you cannot change your plan up in the year, you can only change down, and seeing that my 2 primary school aged sons are active sportsmen, I would rather be safe than sorry. I never heard anything back from Discovery so I called in today and they ionformed me that they were awaiting a GP report. I said that all of it had been done. When they looked into it, they said that they had received my signed counter offer letter but now they need another General Practioner's Report. When it was emailed, it contained basically the same questions as the previous doctor's report laid out in a different fromat. So all we need to do is "cut and paste" the same answers from the prious report. i phoned my doctor to make an appointment and he is away on holiday until the end of December. So I must wait again. I am monumentally ****ed off!!!!!</p>
Dear greg-m
We saw your comment and understand your frustration.
We are investigating your query and we will contact you shortly.
Regards
Discovery Health Servicing Team
Dear greg-m
We saw your comment and understand your frustration.
We are investigating your query and we will contact you shortly.
Regards
Discovery Health Servicing Team
Dear greg-m
We have been in touch with you to answer your comments.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Dear greg-m
We have been in touch with you to answer your comments.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Thank you Discovery Health for looking into my query. It was sorted out very quickly and the mistakes corrected. I now have my membership certificate.
Thank you Discovery Health for looking into my query. It was sorted out very quickly and the mistakes corrected. I now have my membership certificate.
