How hard do I have to try to join a scheme!!!

Since 21 December 2015 I have been trying to join discovery health. I'm appalled at how many times I've been told someone will call me back and no call received. Why are employees at discovery making this so difficult, drawn out and frustrating!<br> <br> Today I speak to a lovely lady who helped me choose a plan however, she was unsure about chronic medication on that particular plan and told me for the first 12 months there is no chronic cover. Not what I was told in the conversation on 21 December!!<br> <br> So I asked if I could rather meet with someone to get this sorted out sooner than later. Get put through to client services. They put me through to the department who can arrange a meeting with a broker. Oh no the lady tells me. Client services didn't tell me you wanted to meet face to face, we only do services over the phone. I'll have to escalate this request. Will take up to 3 to 4 working days!!!<br> <br> Really? After messing me about discovery are going to make wait another week! <br> <br> Poor poor poor.