How do you actually contact Discovery?

Contact us? What do you have it for? Your website is a maze of trying to find a place to simply log a query, and when you finally manage to find that one place to Send a Query - the submit button does not work.

Tried calling you before (not for this issue though), but my experience has always been that I do not have enough free minutes/airtime to call you, as holding times in general are 20 minutes or more.

On Twitter I've asked questions, but was blankly ignored as well - 27 and 28 September 2018 - NO RESPONSE.

The one response I did get from you on Twitter was after a discussion regarding bad service on 4 February 2018: Discovery sent a link to a customer satisfaction survey in response to this on 23 November 2018 - ridiculous.

Are you purposely trying to avoid/ignore customers?