rH
renee H
1 reviews | Active since Mar 2010
24 Apr 2015, 08:41
How can you refuse to let me escalate my query?
I have a particular incident on the go with DISCOVERY Wref*** and mail ref *** wherein i clearly stated that if you reply in the negative (which he did) i want the details of the next in charge as there is no way i am going to let my query just slide until i get an educated answer out of DISCOVERY, one with login and one with reason. The individual who wrote me back refuses to give me his supervisors details? How? Like? Just no!
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Discovery Health's replyOfficial
29 Apr 2015, 14:28Hello reneeh,
Thank you for your comment.
As discussed we pay claims based on the information received, according to the members chosen plan type and the Scheme rules. We confirmed that for us to review funding of your claim we requested more information regarding your casualty visit. Once we receive this information we can continue to assist you further.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed we pay claims based on the information received, according to the members chosen plan type and the Scheme rules. We confirmed that for us to review funding of your claim we requested more information regarding your casualty visit. Once we receive this information we can continue to assist you further.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Discovery Health's reply29 Apr 2015, 14:28
Official
Hello reneeh,
Thank you for your comment.
As discussed we pay claims based on the information received, according to the members chosen plan type and the Scheme rules. We confirmed that for us to review funding of your claim we requested more information regarding your casualty visit. Once we receive this information we can continue to assist you further.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
As discussed we pay claims based on the information received, according to the members chosen plan type and the Scheme rules. We confirmed that for us to review funding of your claim we requested more information regarding your casualty visit. Once we receive this information we can continue to assist you further.
Thank you for allowing us to assist with your query.
Kind regards
Jashvir