DD
Dylan D

1 reviews | Active since Oct 2011

19 Sept 2016, 16:27

How can you decide what is needed and what not.

<p>My little one has been in hospital for 50 days now since birth, now the Dr's said he can come home but will need oxygen for a while, so now you are telling us that you won’t pay for the oxygen as he doesn’t need it, are you doctors and trained enough to make those type of decisions without even seeing my little one? the Dr's taking care of him is doing everything for a reason, so you would rather pay a lot more for a bed and room in the hospital than just for the needed oxygen, even I know that is a cheaper thing for the medical aid. I WILL BE cancelling my policy and will let everyone know just how you supply a service. if my little one goes home without oxygen because you said it's not needed and something happens to him, what then??? just sorry and you carry on but then I might be without a son. shocking </p>

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Replies (2)
Discovery Health
Discovery Health's reply20 Sept 2016, 07:53
Official

Dear DylanvD

We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 Sept 2016, 09:18
Official

Dear DylanvD

We have tried contacting you to assist with your query, however we were unable to reach you. We have sent you an email with further information.

Regards
Preeti Jagjiwan