Hospital Pre-Authorisation

<p>My mom joined as a dependant on my health policy and after completing forms and going for tests she was approved as a member with a few exclusions for a year based on her health record. We have paid her portion of the premium in full however, even though we had the exclusions, as she did not have medical insurance for an extended period of time. She started complaining about abdominal pains and went to see a Doctor in January who booked her for a nessasary opertation, and comp**** with all Discovery's requests. The pre-Auth was still not done on the day of the procedure, and when we phoned they said they are doing further checks to see whether there was any non-disclosure from our side. The issue is a new one, never bothered her and does not form part or is resultant from any excluded items. No feedback or communication from Discovery leaves us frustrated and not confident at all regarding their ability to manage a health policy for the benefit of their members. They don't have any issues taking our money for premiums but when it comes to doing what we pay them for there seems to be a string of hidden agendas. Not happy! </p>