Hospital Credited with wrong funds, left with no savings for our day to day needs

Very angry and dont understand, why is it taking so long to sort out this, did an MRI Scan on the 7th of November, now its December still we have no funds on ur savings due to that u took money from our savings and Credit the hospital, now we cant even go to the Dr, the reason we have medical aid is that we dont always have cash, next week im going for my oparation how im I gonna afford to by the meds that i will need after im being discharged, kindly answer that, and they expect us to call them, every time we call we get no answers, they telling us we gonna escalate, haaibo the standard of discovery is dropping, tired of calling them, if they can't sort this out they must just tell us, dont know how many times we called already, poor service