RV
Ranine V

1 reviews | Active since Mar 2009

08 Feb 2017, 12:45

Hospital costs

<p>My husband went in for back operation in december. In january we received a phone call the back brace issued in hospital was not paid by Discovery. I logged a call and 2 consultants phoned back to say this will not be paid out of hospital benefit and I said this is unaccaptable and they need to resolve this. Up till today no one has phoned back. I feel that because this was issued when he was in hospital as he is not allowed to move without it, it should be paid out of hospital. That is why we a 200% hospital plan.</p>

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Replies (2)
Discovery Health
Discovery Health's reply08 Feb 2017, 13:09
Official

Dear ranine

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply10 Feb 2017, 09:42
Official

Dear ranine

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team