Hospital claims processed against MSA

<p>Good day </p> <p> </p> <p>I noticed that a few hospital claims from 29 April to 01 May 2017 have been processed against my MSA. This morning I called and spoke to Crystal where she advised that I need to speak to the case manager at the hospital as they would need to update the authorisation on their side. I've now called and apparently they have updated it already which was approved by Discovery.</p> <p>I'm not going to keep on making these calls because I'm getting the incorrect information from Discovery. Please can you have a look on your side and get this sorted please? I don't think it's fair that a member should waste this much time in getting this admin sorted.</p> <p>On my side I can also see that the claim for Ambulance service was claimed from MSA, however, Crystal advised that this is not so, it was processed against the hospital account, so again I'm seeing one thing and Discovery saying another. She was going to send me proof of this, yet i'm still waiting.</p>