Hospital Claims

We have the Coastal Core plan and my wife had baby two weeks back. As the plan is a core plan we paid for medications and other things.

However today I get an email from Discovery that the claim for the hospital itself has been paid but the Anaesthesiologist and the doctor performing the delivery have not been paid with the following code, each: 133 - "The information on this claim does not match the details of the hospital admission confirmed with us in advance. Please update your details with us."

A call to Discovery does nothing and there is no help on the website to direct us. If Discover does not pay anything toward these sums then neither will GAP and we will have to fork the whole bill.

...This is our first claim since getting the medical aid 5 years ago, Id have guessed that would have stood in our favor :/