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Bernadette B

1 reviews | Active since Nov 2022

06 Feb 2023, 17:33

Hospital authorization refused

As a member with Discovery forever and now I have to go to hospital Discovery refuse to give me an authorization to be admitted, they claim a day hospital does not fall under their hospital cover, I gave them my ICD-10 codes wich is for a bone biopsy to be done, I was refuse codes at all. Do they want my doctor to cut to the bone in his rooms? Why do I pay medical aid and are not able to be admitted in hospital

0
Replies (2)
Discovery Health
Discovery Health's reply07 Feb 2023, 07:44
Official
Dear Bernadette B We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team
Discovery Health
Discovery Health's reply08 Feb 2023, 11:14
Official
Dear Bernadette B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team