Hospital Authorization Declined

THE USELESS ADMINISTRATION FAILED ME at my worst. Your useless people entered the incorrect details which caused my hospital authorization to be declined.. This morning I called and wow they had made a MISTAKE as it was showed as inactive...Hows about we say NEGLIGENT... I called again to the authorizations department I've been holding on for almost two hours..Must people DIE first or No I forgot they respond when you EXPOSE them on HELLO PETER..then only do they ACT...I HATE your company and its Filthy service