Hospital Authorization

Pre-admission from hell,

Dear Discovery Health, I have been a loyal client for 16 years and have been happy with the service received till recently but today was the worst ever.

Firstly I registered a GP and it so happens my GP was removed from my profile without anyone notifying me????? Your pre-admission clerk gives me this information but can't give me reason why that was done then I get transferred to client services who also couldn't give me the reason, however managed to upload the doctor back to my profile. The receptionist at my doctors room is then transferred back to authorizations department to get assistance she is then asked the 1001 questions regarding the request for my admission??? The poor receptionists explains the urgency and my current state but still Discovery wants a recommendation letter from my GP. My condition at this point is unbearable, I have been having a headache for a 3rd in succession, I am in possession of my blood results showing the reason why I need to be admitted.

Your Discovery medical representative at the hospital also confirmed the urgency of my admission looking at my results just needed authorization.

Dear Discovery you have my full medical history in your possession, I am not bored and in need of a holiday in hospital but need help from my service provider I am paying every month with no problem for the past 16 years. I am now expected to drive back home in my condition which is so dangerous and I could collapse at anytime because Discovery Health thinks I need a holiday in hospital.. Why am I paying for a service I cannot receive back when it's needed. Just a reminder Discovery I am not obliged to stay on your scheme and I am on the verge of cancelling this medical aid cover if I do not get a response back regarding this. If anything should happen to be while I wait for this matter to be resolved Discovery Health will be responsible for this. Lancet got a emergency alert after getting my results then notified my doctor who has followed up promptly to ensure I get assistance and you think I want a holiday in hospital Discovery? HOW!