1 reviews | Active since May 2017

27 Jun 2017, 19:36

Hospital Authorization

<p>I have been trying to get authorization for my procedure for Nasal Valve repair which is booked for the 28/07/2017.</p> <p> </p> <p>Discovery is of the opinion that this procedure is cosmetic even though the surgeon Dr C Macintosh has sent all the relevant information indicating that it is to enable me to breath.</p> <p>SA Bone is a approved supplier yet Discovery refuses to approve the procedure. The surgeon has had many phone calls doctor to docxtor but yet we cannot get any feedback.</p> <p>Am I now expected to not be able to breath for the rest of my life because staff at discovery over rides the doctors codes and insists that this procedure is Cosmetic.</p> <p>We are lead to believe that the consultants are trained in there field but after this experiance I cannot agree.</p> <p> </p>

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Replies (2)
Discovery Health
Discovery Health's reply28 Jun 2017, 09:16
Official

Dear pauline-mclean-friday

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply29 Jun 2017, 11:56
Official

Dear pauline-mclean-friday

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team