BT
Brendan T
1 reviews | Active since Nov 2012
23 May 2025, 10:19
Hospital Authorisation, not clear, flawed procedure.
I've gotten hospital authorisation for a procedure WITH conditions on what the surgeon might use in terms of consumables, but there is no information on which items these are and what the limits are.
Please advise ASAP. I've phoned now 5 times to sort this out and i'm still going in circles. The Discovery prep for this op has been by far the most stressful part of the process.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Health's replyOfficial
23 May 2025, 10:30Dear Brendan T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply23 May 2025, 10:30
Official
Dear Brendan T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
BT
Brendan T's updateReviewer Update
26 May 2025, 13:36The op is tomorrow i need urgent feedback on this..
BT
Brendan T's update26 May 2025, 13:36
Reviewer Update
The op is tomorrow i need urgent feedback on this..
BT
Brendan T's updateReviewer Update
26 May 2025, 18:46So as soon as possible for Discovery is MINIMUM 3 days..
Disgusting service..
Disgusting service..
BT
Brendan T's update26 May 2025, 18:46
Reviewer Update
So as soon as possible for Discovery is MINIMUM 3 days..
Disgusting service..
Disgusting service..
Discovery Health's replyOfficial
27 May 2025, 18:28Dear Brendan T
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 May 2025, 18:28
Official
Dear Brendan T
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
BT
Brendan T's updateReviewer Update
27 May 2025, 18:48Incorrect I had to phone you and do all the leg work. I hope that recording is on hand.
Telling a client that there is a secret list of approved items that may or may not influence the entire cost of the procedure BUT you may not share that list leaves a client in a helpless position.
I'll be seeing how I can take this further.
I also think this violates the credit act.
Telling a client that there is a secret list of approved items that may or may not influence the entire cost of the procedure BUT you may not share that list leaves a client in a helpless position.
I'll be seeing how I can take this further.
I also think this violates the credit act.
BT
Brendan T's update27 May 2025, 18:48
Reviewer Update
Incorrect I had to phone you and do all the leg work. I hope that recording is on hand.
Telling a client that there is a secret list of approved items that may or may not influence the entire cost of the procedure BUT you may not share that list leaves a client in a helpless position.
I'll be seeing how I can take this further.
I also think this violates the credit act.
Telling a client that there is a secret list of approved items that may or may not influence the entire cost of the procedure BUT you may not share that list leaves a client in a helpless position.
I'll be seeing how I can take this further.
I also think this violates the credit act.
Discovery Health's replyOfficial
29 May 2025, 16:27Dear Brendan T
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply29 May 2025, 16:27
Official
Dear Brendan T
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team