1 reviews | Active since Feb 2016
Hospital Authorisation approved but account not paid
My wife had her hospitalisation authorised for the delivery of our child, at an approved hospital for our plan. The hospital submitted our account to Discovery and i was notified that it was rejected. The reason for the rejection was differences in the Delivery Type on the account submitted compared to the Hospital Authorisation information. Discovery said that the hospital needs to rectify the data on their end and resubmit the claim. I contacted the hospital and they showed me the account that they sent Discovery and the information was correct and was the same as the Hospital Authorisation information. I then resent this account to the claims department and two days later i have not heard anything back regarding whether this has been reprocessed. In the meantime, the Hospital and I are both waiting to hear what's going on.
Dear hellozayne
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear hellozayne
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear hellozayne
We have been in touch with you regarding your concerns and will communicate with you further.
Kind regards
Discovery Health Servicing Team
Dear hellozayne
We have been in touch with you regarding your concerns and will communicate with you further.
Kind regards
Discovery Health Servicing Team
