Hospital Authorisation ***7 >>>> YOU BLEW IT AGAIN!!

What is it with Discovery Health? Why can't you just give a straight answer to a question without just sending back your generic format mail with no real answer, telling me nothing that I don't already know and to phone in or to look for answers in the web site, Do you know how ****** ANNOYING that is?

On Monday I sent in a mail posing three questions with detailed content, about your authorisation for my hospitalisation. In your reply (apparently so as is states that you've reviewed my query) signed by Lloyd Griffiths, you have not told me anything (except perhaps, for a very vague statement about required NAPPI codes) that I didn't know already Is it too much to ask that you revisit my mail, note what information and confirmations I have requested, AND GIVE ME APPROPRIATE ANSWERS?????????

And, what is a NAPPI code in this context? I asked you, as one of the questions, to confirm that the 6 codes given to me by Dr Nanan's administration (and included in the mail) are indeed covered under procedure H93.0 and the authorisation. So, whilst I understand your statement : "Please note that all NAPPI codes quoted will accumulate to the same limit" at one level, what are the codes required under this authorisation, are the codes that I provided in my mail indeed NAPPI codes, are they correct for the implant and must they be quoted in Dr Nanan's account when he claims. Not too difficult is it?

PS1: Re my opening para, this is not an isolated instance. All your responses to enquiries for information and clarification are not satisfactory and usually only deliver frustration and annoyance. And, perhaps somewhere in your management it needs to be understood that you can provide as much “distant” and indirect communication channels as you like but some people will prefer – and me specifically – to communicate via a channel which means that details of the exchange are on record at both ends. Reasonable, yes?

PS 2: Please note that I am deaf and cannot conduct phone conversations. All comms via (non-generic?) email please. If you must respond via telephone, please call my daughter Lesley on ***. She is on record with you as a third-party interactor