ZN
Ziphindiwe N
1 reviews | Active since Jan 2012
23 Feb 2016, 19:24
Hospital account not paid
I was admitted into hospital as I went into premature labour and my son passed away, now I get a bill from discovery claiming that hospital cover wont be paid out and I dont understand why because it was all an in hospital procedure and I have unlimited hospital cover and I was at a network hospital. I really want to put this behind me and need this sorted out. I couldn't pre authorize the procedure because it was an emergency and I think thats the reason I got as to why it was not paid
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Discovery Health's replyOfficial
24 Feb 2016, 10:10Hello maphindi1,
Thank you for your comment.
I have investigated your query and I have requested that the hospital claim be reprocessed as per the authorisation that was provided. This will take about three working days. I will be in touch as soon as I have received feedback.
I have sent you communication confirming all of the relevant details.
I trust that the communication provides you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I have investigated your query and I have requested that the hospital claim be reprocessed as per the authorisation that was provided. This will take about three working days. I will be in touch as soon as I have received feedback.
I have sent you communication confirming all of the relevant details.
I trust that the communication provides you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Discovery Health's reply24 Feb 2016, 10:10
Official
Hello maphindi1,
Thank you for your comment.
I have investigated your query and I have requested that the hospital claim be reprocessed as per the authorisation that was provided. This will take about three working days. I will be in touch as soon as I have received feedback.
I have sent you communication confirming all of the relevant details.
I trust that the communication provides you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
I have investigated your query and I have requested that the hospital claim be reprocessed as per the authorisation that was provided. This will take about three working days. I will be in touch as soon as I have received feedback.
I have sent you communication confirming all of the relevant details.
I trust that the communication provides you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan