SB
Sarika B

1 reviews | Active since May 2024

01 Jul 2024, 00:56

Horror with Discovery part 3

Horror with Discovery part 3 after filling in a dispute

"I am appalled and frustrated with the treatment I have received from Discovery in regards to my dispute. Despite my efforts to resolve the issue, they continue to give me the runaround. The proposed solution is unacceptable, as it requires my client to pay for a medication she never initially needed, totaling R320, and an additional R600 for an injection. This is not a viable solution, especially since I was asked to adjust my current medication to accommodate the injection payment. I am shocked that Discovery, a reputable medical aid, would treat its clients in such a manner. I demand a more reasonable and client-centric approach to resolving this dispute." I would like to wonder if this kind of service is offered I can imagine the poor clients opening bank accounts with them please do not use discovery they make u run around in circles

0
Replies (2)
Discovery Health
Discovery Health's reply01 Jul 2024, 07:16
Official
Dear Sarika B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Jul 2024, 11:44
Official
Dear Sarika B

We’ve contacted you and addressed your concern. 
Regards Discovery Health Servicing Team