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rickie S

1 reviews | Active since Jan 2013

03 May 2023, 12:06

Horrific Service

Refer reference *** There was an adjustment that was supposed to have been done reversing a payment made from my specialist benefit to my PMB - after numerous calls every week and new reference numbers every time ... this has still not been resolved. Many two to three working days have passed since 04 April 2023. Was even promised by Babalwa (Client Relations) to have this resolved .... it seems there is no quality of service in this company at all.

0
Replies (7)
Discovery Health
Discovery Health's reply03 May 2023, 13:35
Official
Dear rickie
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 May 2023, 07:47
Official
Dear Rickie S
 
We have been in touch with you to answer your comments.
   
Regards
Discovery Health Servicing Team
rS
rickie S's update04 May 2023, 08:06
Reviewer Update
Please advise the balance in my specialist benefit currently, if the adjustment was sucessfully done. Also, please advise that the new basket of care on my PMB for this year still has two specialist visits.
rS
rickie S's update05 May 2023, 13:11
Reviewer Update
This issue has still not been resolved

rS
rickie S's update05 May 2023, 13:11
Reviewer Update
will somebody please respond
rS
rickie S's update05 May 2023, 13:26
Reviewer Update
is there no one in this company that has been properly trained ?

Discovery Health
Discovery Health's reply08 May 2023, 07:11
Official
Dear Rickie
 
We have been in touch with you to answer your comments. Please check your email for feedback.
   
Regards
Discovery Health Servicing Team