HORRIFIC SERVICE! Discovery - how not to handle clients you owe money to.

<p>I had to close my Classic Delta Savings medical Scheme end of 2015 due to having to move over to a new compulsory closed medical scheme when I changed jobs.</p> <p> </p> <p>It was agreed that the outstanding money in my savings would be EFT'd into my bank account however this could take up to 4 months. This would take us to end April 2016, considering the account was officially closed on the 31 December 2015.</p> <p> </p> <p>When the money hadn't arrived I called customer service to enquire and got met with rude, and horrific service.</p> <p> </p> <p>Melanie Staple told me I had to get an affadavit stating financial difficulty if I wanted to get my money back. An indirect insult, when lets look at the principal of who owes who money?</p> <p> </p> <p>When Melanie could no longer help, she passed me on to who she referred to as her team leader Jeanine Govender who as it turns out is not a team leader according to herself. After some struggle she finally said but it is stated on your profile that they money will be EFT'd to your account on 14 May 2016. It is now the 17 May and still nothing.</p> <p> </p> <p>This is absolutely disgraceful, and for such a large corporation - theft much?</p>