Horrific service!

I've been with Discovery for years, and never in my life had such a pathetic experience before. My medical savings funds are depleted, I called in a few months ago and they mentioned that if I go to a GP that is covered by the Discovery network, my 3 day extended benefit would pay for the consultation. I went thinking it's covered, but got the bill and had to pay. Never mentioned anything about a Dischem consult first and then referral to a GP. No one mentioned this on that call. I let it go at the time and paid my bill and my meds. Today, I made sure I follow the process, get to Dischem, get a consultation with a virtual Doc who then prescribes meds and I mentioned that am here purely for a referral so the extended benefit can go through when I am at my own GP. I was in this consult for an hour and 10 minutes, then the nurse submitted it, and it rejected with "no virtual notes " from the consult. Which didny makr any sense to me or the nurse as she has done this mulptle times. The nurse again and then had to call Discovery. They tried to fix something on the system and couldn't, then said that they had to reprocess this and this will take 3 working days. I was baffled I already had my other GP consult appointment waiting after this one. I had to cancel. There is a reason why I needed to use my extended benefit, and the first time I use it I am stuck having to pay for everything cash. I drove home just to calm down and went back to Dischem to get the meds and pay for this myself. (DID NOT HAVE THE MONEY FOR THIS IN THE FIRST PLACE!) I was advised at Dischem that they don't have the injection on my script and had to drive 10 mins to Douglasdale Dischem from Ferngate Dischem, just to get here and get another expensive drug that has no instruction on how it was supposed to be administered. The Pharmascist asked me if I am injecting myself? ***!!! This is the worse ****ing experience I had this year by far and on top of that feeling ill and having to drive up and down like this! My God!!! I continued to calming explain to this Pharmacist at Dischem Douglasdale that this is the first time I am doing this so have no clue why she is asking me this question. She seemed perplexed and called Ferngate Dischem to ask what the doctors script said in terms of the dosage to be administered. I wasn't happy with the wishy-washy way this was done so I told this lady to just leave everything. I was defeated by all that had transpired just for me to get Discovery to pay my consultation with my 3 free extended benefits I had left. I needed to go see a doctor I am comfortable with , that the entire reason I jumped through these damn ****ing hoops Discovery has emposed just for this ****ing service. I am utterly ****ing horrified at the service and the torture I had to endure while feeling sick,. This just to get you to pay my own doctor whom I've seen for almost 15 years!!! 3 and half hours spent trying to get Discovery to pay my own doctor! *** am I still doing eith this ****ing medical aid!!!! You are absolutely pathetic. I had to drive all the way back for my last drug that was not provided at all as it seem like an impossible task for any of these companies to assist. Unbelievable! Nothing ****ing works!!! I paid for my own meds, as was told that I had to wait three working days, so only by Tuesday would I have been able to get meds and go see my doctor!!! And finally be better by next Friday. Wow! Beyond pathetic!