Horrific Claims Experience

Is it even possible to claim from the scheme? No wonder providers require member to pay up-front and claim from the scheme. Went to doctor for sports related injury. Doctor Activated the Sport Injury benefit. Went for treatment and submitted first round of bills and Discovery Settled from Wealth/Health Fund. Submitted 2'nd round of claims and Discovery rejected due to no Benefit available. Phone and consultant agreed that this is not correct, escalated the matter indicating Sports Benefit Activated. Once again a week later after no feedback phoned again - now they instructed me to go back to doctor to have ICD10 code amended for treatments to align. Absolute horrific Service! *** 797 347 *** 913 595