Horrific agent encounter- false details

I am shocked with the service I received from Discovery. I’ve been a member from 2009 and I call in today because my daughter was at DR’s rooms and had called discovery but couldn’t get what plan I’m on. I called Discovery to try get that and agent insisted I failed verification process because I have a wrong bank account when in fact I’ve been using the back account I gave her for years and discovery does infact debit from the same account for years.

I had to ask to speak to Manager and she confirmed that my bank account details are fine. What type of staff Discovery employs and why doesn’t your system pick up correct details?

It makes me wonder if I had an emergency and this happened when I probably would have needed instant help, Discovery would have let me down.

Maybe it’s time to use a different medical aid!