Horrid service to members

For over 3 weeks now I've been sending mails to discovery without any joy out of them, except another automated reference number.......

I had a vaccination which I paid for, sent them proof of payment, then Clicks claims for it as well, they pay Clicks and happily ignore all my mails.

How much longer must I wait to get the money they are paying to me or even for an answer as to what's going on.

So much for excellent service!!!

Belinda