Horrible ,unprofessional service

<p>On the 03rd of July my Doctor prescribed clexane injections as I have DVT .On the 5th of July i was told by discovery my Dr will have to send a motivational letter in order to have the injections approved under PMB - Chronics .The letter was sent immediately on the 5th July due to the urgency of the situation .I called on the 07th July to be told it takes time to be approved .I then called on the 10th July only to be told the problem will be escalated unfortunately to no avail .I called again on the 12 July only to be told by the 14th July I should receive a response and to no surprise i heard nothing .On the 17th July i sent an email to the chronics departement .I then received a letter confirming that the injections have been approved upon further read it then states i will have to pay for the meds myself unless my doctor sends a motivational letter ???? but they approved the meds based on the motivational letter sent on the 05 July 2017.I called them immeduately only to be told wait another 8 hours for a response .I called again today the 20 July and now systems are down ..i am at my wits end this is chronic nedication i require rather required 2 weeks ago .....</p>