HORRIBLE SERVICE22

I spoke to someone about 2 - 3 weeks ago regarding the payment for the PMB application that the dr request. He only told me then that I can claim that amount back from Discovery. I then went back to my old claims and I did notice that Discovery declined the claim of last year that they had to pay for the application. Now my question is why do the Call Centre told me that I can claim the payment but yet Discovery decline the claim. I did send an email with all the details and the Statement and proof of payment.

This is really horrible service.