Horrible service with regards to maternity benefit

I have activated my maternity benefit on my medical aid on the advice from one of the consultants. My gynecologist claims are keep being rejected for the past two months. I have spoken telephonically with more than one consultant and according to them they can't understand why it is being rejected.

I have sent numerous emails and no one seems to know what the problem is and in the meantime my dr are on my case for why my account is not being settled. This is horrible service I am at the end of my pregnancy and discovery have not paid anything with regards to my maternity benefit.