Horrible service with Discovery Medical Aid

I submitted a claim on the Discovery App a few days ago. I accidentally submitted the same claim three times and I have been trying to inform Discovery for 3 days now, to no avail. Only robots have been liaising with me, for whatever reason.

The whatsapp app is of no use, because the robots do not understand that I am trying to have them cancel the two duplicate claims. The Discovery chat box is not helpful, as that robot also doesn't understand what I'm trying to say.

No one is answering the call centre line! It keeps on cutting. I then sent an email informing them about the duplicate claim submissions and instead, the robot or whoever responded, said they do not know what I need assistance with.

I cannot be paying so much money for pathetic service with *********** AI!