Horrible Service over a R400 claim

I want to start off by stating I have been a Discovery client since September 2016. I have never missed a payment. Fast forward 5 years. My husband want to get tested for COVID-19 (1st time since March 2020). We check which doctor covers day-to-day extender beneit as we are aware that our medical savings are almost depleted for this year. I check the terms and conditions of the day-to-day extender on my phone (on the website) and also confirm the doctor is within the network aa stated on the terms and conditions online. N

Afterwards, Discovery declines the claim and refuses to pay on the basis that I was supposed to visit the website ON A LAPTOP/COMPUTER to know that I should have known that the consultation was supposed to br virtual and not telephonic. They went through the trouble of specifally stating that pardiatrician consultations should be virtual but failed to mention it a couple if lines up?????