Horrible Service. No response

<p>After doing a vitality fitness assessment about 8 weeks ago i sent through my invoice to the claims centre as i still have plenty of medical savings and this is the standard process i have been doing for years as per their instructions. i received a reply a few days later with them giving a reason code saying they wont pay me out the R375. this makes no sense as it is the exact same biokineticist with the the standard invoice. there is no adequate explanation as to why even after querying in an email and sending the claim through again and i am sitting with nothing for weeks now. not sure why i have to beg to access my own savings which they have clearly stated covers the fitness tests. what a joke.</p>