Horrible service & misinformation.

😡👎 Admitted 8-12 Dec 2025 for surgery, had a check-up on 8 Jan 2026. Called 8 Jan (09:10) & was told no authorisation number needed for check-up within 30 days of admission. Guess what? They needed it when I arrived 🙄.

Today, i spoke to Nqobile (09:01, 8 Jan) - she kept on hold >6min, no resolution, then she disconnected my call. Had to call again (09:19) - still no solution. Not even 1 star. Horrible service, misinformation, & no resolution.

Unacceptable. Agents need soft skills, product knowledge and problem solving abilities.

Requesting a call back Today before EOB to resolve this.

Not even 1 star.