Horrible Service horrible medical aid

My medical aid got activated on the 1st of march on the 4th I work up not well with a lot of abdominal pain went to a doctor so the doctor wants to admit me in hospital for further tests but some rude old woman from discovery called saying how can my medical aid be activated on the 1st and then on the 4th I get sick so I decided I wanted to be sick I have been complaining on their site asking for consultants to call me back but still nothing I'm still waiting for authorisation for being admitted into hospital Discovery Shame will ***** you over but when they want their money they want it I was debited three times in on month so when I want my money back I'm being told to wait 7 days imagine 7 working days this medical aid is the worst consultants are rude they don't care they are just the worst and I want to take this issue further I'm so disappointed