Horrible service from the Discovery Medical Aid

When I joined the Discovery medical aid, I had hope for a good service, all started well from January 2021 until the 20th July 2021 after a consultation with a Cardiologist who added medication, everything unfolded when I went to the pharmacy to get my prescription, the pharmacist told me that I will not be able to get my medication as the funds have been depleted, she called discovery to try and resolve my problem but failed as she was told that my chronic health was not registered with the medical aid, this came as a surprise to me cause when I app**** for this medical aid I was never informed that I have to apply separately for my chronic illnesses, but I did explain to the advisor about my chronic health which was on my previous medical aid. The application form was emailed to me for the doctor to complete, according to them only two chronics were approved but the third which is Diabetes required the doctor's report, it also took long, but finally submitted, I received response from Discovery that my application was declined, I was given information on how to appeal, but I really don't see a need to fight with the service provider to get service. I'm really disappointed as I have not received any medication for three months in a row when I get to the pharmacy I'm told I have to pay over a thousand rand which I don't have, I also have to pay the cardiologist a fee of R2000. Please help team

Regards

Rebecca