MR
Monita R

1 reviews | Active since Jul 2012

07 Dec 2016, 13:54

Horrible service from start to finish

<p>I app**** for a Discovery membership. They first lost my application and then entered the incorrect details on the system. The walk in centre at Centurion was unhelpful and rude. Eventually I was activated and on my 1st visit to network Dr, there was a dirty bird with his droppings in the office, I was prescribed non network medication. Then I requested a specialist and Discovery once again had my details wrong even though I was a member in 2010. I emailed them 2 days ago says I want to cancel and then again yesterday and today. I do not get a reply. I posted on FB, I was told someone would contact me today and nothing. Discovery went from the best medical aid to the worst. No customer service at all</p>

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Replies (1)
Discovery Health
Discovery Health's reply09 Dec 2016, 08:53
Official

Dear monitaleriche

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team