Horrible service for medical aid

For a medical aid company their service is horrible. It takes forever to get to the consultant que with all those press 1 press 2 drama then the id or medical aid number worse the robot repeat 3 times before it gives u a different option. Even MTN has better robots it says every thing once and say press 0 to speak to a consultant 25 minutes later I was still waiting to speak to a consultant ?. I give up this is rediculous