FD
Fezokuhle D

1 reviews | Active since Jan 2023

04 Jan 2023, 08:45

Horrible service - Discovery gap cover

I was with discovery medical aid and their gap cover which I terminated 2022 February 28 was the end date. I have received my termination letter, medical certificate and one of their clause was that if I terminate the medical aid, the gap cover falls away despite this, and I'm endless calls to inform them that I'm changing medical aids thus terminating theirs, Gap cover to date is still debiting my account. Now I have two gap covers, my new medical aid gap cover and discovery gap cover despite being promised that it was cancelled numerous times however, every month, they still debit my account making me incur bank changes. Horrible service, horrible staff and definitely a good reason to have left them.

0
Replies (3)
Discovery Health
Discovery Health's reply04 Jan 2023, 10:12
Official
Dear Fezokuhle D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Jan 2023, 09:33
Official
Dear Fezokuhle D

Please check your emails for feedback from us.

Regards 
Discovery Health Servicing Team
FD
Fezokuhle D's update06 Jan 2023, 09:47
Reviewer Update
Good day,

I have attached checked my emails and what you are telling me is something I have known since 16 February 2022 and every day after I have called or emailed my complaint. My last call to you was on 8 June 2022 which you made the same promises and yet continued to debit my account so your word is not good enough. I have responded to your mail immediately after with no response and no one from your side has called me despite your response "automated" email. I have responded all my email trail with your agents hence I'm grouping all staff I've dealt with as not trustworthy thus the horrible experience I've had with you.

Regards
Fez Duma