Horrible service

I am completely appalled at the poor service from Discovery Health. They have increased my pensioner mother's premium by more than R2000 and insist on her paying it even though income verification documents have been sent, proving that she is in their lowest income bracket. This is daylight *******!! We were not notified to verify income and have been trying to resolve this since 29 December 2023 after a whatsapp message of the new & incorrect premium (R3521) to no avail. Have wasted more than R400 airtime, sent numerous emails and still a lack of resolution. Discovery is a ****, extremely difficult to reach and not using proper channels of communication for their pensioner clients who are for the most part not tech savvy. According to the 2024 contribution list, the new keycare plus premium for income 0-9450 is R1652, which we paid on the 2nd of January 2024 yet they are still insisting that she pays the balance to resume cover. She is on chronic medication some of which is not covered by the scheme that she will be needing in a few days time, yet they lack empathy and choose to take their sweet time and keep her waiting. Stop playing with the lives of your clients and show them proper respect!!