Horrible Service AGAIN...

Service is not what it use to be. Getting approval for something within the SLA Discovery sets is also a thing of the past.

3 Calls to follow up of this (From myself in same day) Call one: Nothing on the system at all - Kept holding for long period of time with no answer Call two: Call centre agent wants to know if DR submitted anything, and we we have a reference number. 3rd Call ... this time with a so call senior person dropped the call in may ear. "Bluddy"... now this word in seen as a swearword and I was told the call would be put down in my ear based on using this. And then she did.... Never mind helping a client in need. No NO NO... let's make up reasons to get the client more upset and not give them what they phoned for. Think it's time I find another medical aid to spend R72 000.00 a year on.