Horrible service

<p>received the most astonishing service from Discovery on Monday, here I have just modified my plan not transfer but modified my plan, go get a prescripition filled, it gives the pharmacist an error message fill in manual claim.</p> <p> </p> <p>we call the discovery call centre, the agent just says that there is information missing, not taking down the medical aid number or ID number, if you had done that much you would have seen that i am a member since 2014, and the Monday of the 30th January you would have seen that i had visited a doctor and the claim was already paid so how the hell do you say there is information missing.</p> <p> </p> <p>I decided to call them from my number, spoke to a wonderful gentlemen Thabo who advised all my information is correct however there might be a system glitch.</p> <p> </p> <p>again i ask the call centre works 20:00 yet there department that needs to investigate works till 17:00 how does that make sense.</p> <p> </p> <p>Now i have a 4 day delay in taking my medication as the department only works Monday -Friday till 17:00</p> <p> </p> <p>For such an expensive Medical aid i wouldn't expect to receive such pathetic service</p>