1 reviews | Active since Nov 2016

17 Jan 2017, 14:41

Horrible Service

<p>Discovery as a whole sucks! I've been with them for 3 months ( ********** 485) and each month there's an issue. </p> <p> </p> <p>I've cancelled Vitality - Ref: ********** 213 - with a debit order going off this month again for that amount included. </p> <p> </p> <p>This has pushed me too far - reversing the debit order & cancelling this ****. </p>

0
Replies (3)
Discovery Health
Discovery Health's reply18 Jan 2017, 09:30
Official

Dear liam-stander

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 Jan 2017, 08:45
Official

Dear liam-stander

We have sent you feedback on an email. Please check your inbox.

Regards
Discovery Health Servicing Team

's update21 Jan 2017, 12:37
Reviewer Update

Hey Discovery - your email just said that you cannot reach me. There was no 'feedback'. It also had no solution to the last correspondence I had with you concerning my invoice. But don't worry, your accounts department are resending invoices to me daily - INCOMPETEND PEOPLE.

Someone from your call centre called me a few days ago. We arranged to chat the next morning before 09h00 - nobody called until 13h00. Again you are just showing off your lack of concern about communication in this monpolistic market.

It's weird that you suddenly want to talk after I reversed my debit order and leave a post on Hello Peter. Could it be that you just provide service to give the impression that Discovery is actually good??? No...

Call me at 09h00 on Tuesday sharp to resolve this issue.