Horrible Service

<p><span style="font-family: 'Avenir W01';">I went to the specialist for follow up after being discharged in hospital and I was advised I need to get authorization to see the specialist from DISCOVERY,I made a call where I spoke to a consultant who advised I will only be able to get auth approval in 8 to 24 hours,advised her how urgent it was needed as I was already at the specialist room.I phoned an hour later still awaiting approval from relevant department.Another keycare plus patient I'm also on keycare plus came in she came in after me phoned discovery 5min after auth approval number was sent to her.I had to call again and advised of my frustration clearly no one could help except advising that I had to wait,they sorry, and unfortunately and the worst one was when I was told they won't be able to follow up until after 8 hours of the request being sent mind you I'm not feeling well had to spend 4hours at the specialists room and for me to be able to get that auth number we had to speak to manager than we got the auth number right away.I don't believe the horrible service I received yesterday , Its shocking</span></p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br /> <br /> </p>