CY
Candice Y

1 reviews | Active since Jan 2015

30 Mar 2016, 15:31

Horrible Service

I am so heart broken at the service my husband and i have received from Discovery Health. Our little Boy was born on the 29th Jan 2016 and the forms that we were given at the hospital advised that we had 90 days from date of birth to register our little boy. We submitted our documents on the 9th March, so about 45 days after his birth. We then we told 3 weeks later that the forms we submitted 3 weeks ago were incorrect and we need to submit other forms. We then eventually received the new forms and completed and sent them off. To now being told that because we didn't submit the forms within 30 days our son is now not covered for anything and he has to wait 3 months before he will be able to join the medical aid! <br> I am heart broken, this is not like a adult moving from medical aid to another medical aid and possibly having to wait 3 months. A new born baby who has never even been on a medical aid now has to wait!!<br> So disappointed, i have always loved being on Discovery and would have advised everyone to join but now i am now going to look at moving our entire family off discovery and telling everyone about this ********** non-service!!!

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Replies (1)
Discovery Health
Discovery Health's reply04 Apr 2016, 12:01
Official
Hello candiceyoung2014,

Thank you for your comment

We are truly sorry for the inconvenience you have experienced.

We confirmed that you have been contacted and your concerns addressed. We allow members to register their newborns free of underwriting if the newborn is registered within 90 days of birth, and the cover start date is the same date as the newborn's date of birth. The waiting period was app**** due to the cover start date differing from your son's date of birth. This has now been lifted as the commencement date of the policy has been amended to the date of birth.

Please feel free to contact us directly on ***should you require any further assistance.

Regards
Discovery Health Servicing