HORRIBLE SERVICE!!!!!

I am so displeased with Discovery's service I want to literally vomit! Firstly they deduct in hospital funds from my medical savings and made me pay an amount over the counter. Now I have been struggling since before the 20th June 2019 and today is the 10th July 2019 to get them to pay back the money they made me pay incorrectly. Since then they have deducted the funds from the savings and still I am waiting for my money to be paid back and they mistake was not even mine in the first place. Now the slips for proof of payment is not relevant. Then they say the medication was an early request which I don't understand as when I was released from hospital they gave me 24hrs medication and a script for 6 months. How can this be an early request as it is chronic medication and I can't skip any medication due to my diagnoses/medical condition. Then finally yesterday I wasted another hour after I am the one daily contacting them on my side due to the incompetence from their side, I spoke to a manager and and being told (Jaswin) will put me on hold and call the Dischem. The call gets cut and he never phones me back. I am so disgusted with Discovery to say the least. You don't even deserve the one star I was obliged to add here!!!!