Horrible service

I’m 39 weeks pregnant and I already have issues and abdominal pains, my gynecologist told me that I need to be admitted today. He called Discovery requesting for authorization, Thanyani Matsuvha from forensics called me and asked me reasons why they should authorize my admission and he said he will send an email and cc my doctor. He sent me an email and cc’d somebody I don’t even know, any way I responded on the email. About an hour later Phomulo Mokhebe called and told me that they will not authorise my request because of the waiting period of 12 months which was never mensioned initially when the joined. On the 4th of Feb I called and I was advised on how activate pregnancy benefit to be covered for all the keycare benefits and I did activate it - she never said anything about 12 months waiting period. Today I called again and I spoke to Amanda and she explained that initially there was no waiting period, it was only imposed today after I called for authorization. All this time there was no waiting period and I was never informed about it before it was imposed and I’m finding out today, now that I’m requesting for hospital approval . I need someone to call me ASAP as need answers.